Get in Touch With Us

This page explains how to contact Non Gamstop Casinos, what we can help with and where to go when your question is really for a casino or a regulator. We are an independent information site, so we cannot open accounts, release payments or settle disputes on a casino's behalf.

Who you are contacting

Non Gamstop Casinos publishes research-based guides and reviews about gambling sites not on GamStop for adult readers in the UK. We are not a casino, a betting operator or a regulator. Nothing we publish is legal or financial advice, and we do not guarantee any outcome at any casino.

Contact details for the editorial team are provided through the site's standard contact route in the footer and menu. We do not publish personal email addresses or phone numbers here, and we will never ask you for a password, card number or casino login.

What we can help with

• Corrections: if a bonus term, payment method, wagering figure or licence detail on our pages looks out of date, tell us which page and what you saw. Include a screenshot or the casino's own terms page if you can. Our information was last fact-checked on 1 October 2026, and casino terms change often.
• Questions about our reviews: how we reached a rating, what a term such as wagering requirements or a bonus cashout limit means, or why a casino is ranked where it is.
• Feedback on a listed casino: if your experience differs from what we describe, we want to know. We treat this as one reader's report, not proof, and we check it against the casino's published terms.
• Topic suggestions: payments, verification, sports betting, game types or anything else you would like explained.
• Business or editorial enquiries: please say who you represent and what you propose. Commercial relationships do not decide our rankings, and commission cannot buy position.

What we cannot do

Readers sometimes write to us hoping we can intervene with a casino. We can't, and it is better to know that now.

• We cannot unlock, close or reopen accounts at Betmica, Kikibet, Betninja or any other casino we cover.
• We cannot chase withdrawals or force a payment.
• We cannot remove you from GAMSTOP or shorten a GAMSTOP exclusion period. GAMSTOP controls that process.
• We cannot confirm that a particular bonus will be credited to your account. Offers are advertised by the casino and can be changed or withdrawn.

Having a problem with a casino?

Work through these steps before contacting anyone else. They usually resolve things faster, and they build the paper trail you will need if the problem escalates.

1. Read the casino's terms for the bonus, payment method or rule in question. Note the exact wording.
2. Contact the casino's customer support in writing, by live chat transcript or email, and keep copies.
3. If the answer is unsatisfactory, use the casino's formal complaints procedure. Check its terms for time limits and escalation steps.
4. Check which licence the casino says it holds, then look it up on the licensing body's own public register, if one exists, rather than relying on a logo in the footer.
5. If a casino is not authorised by the UK Gambling Commission, you should expect to have limited access to UK dispute routes. Any alternative complaint body depends on the casino's overseas licence and may offer less protection.

Our guide to trusted non GamStop casinos for UK readers explains how we look at licensing, payments and complaint handling, which may help you judge a casino before you deposit.

Information to include in your message

A clear message gets a clearer answer. Where relevant, tell us:

• the page address or the name of the casino you are asking about;
• what the page says and what you found instead;
• the date you saw it;
• a link to the casino's own terms, if it supports your point.

Please do not send identity documents, bank details or full card numbers. We will never need them.

How we handle your message

A person reads each message. We have not set a guaranteed response time, and replies may take longer when we are updating many pages. If you report an error, we verify it against the casino's published terms or an official source before changing the page. We update pages when we can confirm the correction, and we say where something remains unresolved.

If gambling is causing you harm

If gambling is affecting your money, relationships or mental health, please talk to someone independent. In Great Britain, GamCare runs the National Gambling Helpline and live chat, and it is free and confidential. GAMSTOP offers free self-exclusion from UK-licensed gambling companies. Casinos outside that system do not have to honour a GAMSTOP registration, so consider it carefully if you have chosen to exclude yourself.

Practical steps also help. These include deposit and loss limits, a self-exclusion with each operator, and gambling blocking software on your devices. Never gamble money you need for essentials, and never treat gambling as a source of income or a way out of debt. You must be 18 or over to gamble.

Our independence

We may earn commission if you join a casino through links on this site. That does not influence rankings or the weaknesses we point out. Casinos that accept British players are not necessarily authorised to serve them, and we say so where it matters. If you think something on this site gives the wrong impression, please get in touch.